1. Introduction

Download Youth Ministry (“DYM,” “we,” “us,” or “our”) is operated by RTC Holdings Inc., a California corporation. This Privacy Policy describes how we collect, use, and share information when you use our website and services at downloadyouthministry.com.

We will never sell or rent your personal information. By using our platform, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, make a purchase, or contact us, you may provide:

Required: First name, last name, and email address.
Optional: Phone number, church or organization name, and job title or role.
Payment information: Billing address and payment details when making a purchase. Payment card data is processed directly by Stripe and Authorize.net and is not stored on our servers.

2.2 Information Collected Automatically

When you visit our platform, we automatically collect:

IP address and approximate geographic location (city or region level, derived from IP address)
Browser type, device type, and operating system
Pages visited, links clicked, time spent, and other usage data
Cookies and tracking identifiers

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our platform and services
Process purchases and manage subscriptions
Send transactional emails related to your account or purchases
Send marketing emails and newsletters, if you have opted in
Send SMS messages, if you have provided your phone number and opted in
Respond to support requests and troubleshoot issues
Analyze usage patterns to improve our content and user experience
Deliver and measure the effectiveness of advertising campaigns
Detect and prevent fraud or unauthorized access
Comply with applicable laws and our contractual obligations

4. How We Share Your Information

We do not sell or rent your personal information. We share your data only with the third-party service providers we use to operate our platform. These vendors are permitted to use your data only to perform services on our behalf.

Analytics

Google Analytics — IP address; approximate location; Trackers; Usage Data

Mixpanel — IP address; approximate location; Trackers; Usage Data

Google Ads Conversion Tracking — Trackers; Usage Data

Tag Management & Data Routing

Google Tag Manager — Trackers; Usage Data

Twilio Segment — Data communicated while using the service; IP address; Usage Data

Marketing & Communications

HubSpot — Email address; first name; last name; IP address; Trackers; Usage Data

Customer Support

Zendesk — Email address; first name; last name; IP address; Data communicated while using the service

Payment Processing & Subscriptions

Stripe (Youth Ministry University) — Billing address; first name; last name; payment info

Authorize.net (DYM Store) — Billing address; first name; last name; payment info

Ordergroove (Subscription Management) — Email address; first name; last name; subscription plan details; recurring billing information

Forms & Surveys

Typeform — Email address; first name; last name

Remarketing & Advertising

Google Ads Remarketing — Trackers; Usage Data; IP address

We may also disclose your information if required by law, court order, or government authority.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to support platform functionality, analytics, and advertising. You can control cookies through your browser settings, though disabling certain cookies may affect how our platform functions. To opt out of interest-based advertising, visit optout.aboutads.info or optout.networkadvertising.org.

6. Data Retention

We retain your personal information indefinitely, including after your account becomes inactive, unless you request deletion. We may retain certain information longer where required by law or necessary to resolve disputes or enforce our agreements.

To request deletion of your personal information, contact us at support@downloadyouthministry.com with the subject line “Deletion Request.”

7. Data Security

We use reasonable technical and organizational measures to protect your personal information, including TLS encryption for data in transit and firewall-protected servers. No method of internet transmission is completely secure, and we cannot guarantee absolute security of your data.

8. Your Choices

Marketing emails: Unsubscribe at any time using the link at the bottom of any marketing email.
SMS messages: Reply STOP to any text message to opt out.
Account information: Contact us at support@downloadyouthministry.com to access, correct, or request deletion of your personal information.
Do Not Track: Our website does not currently respond to browser Do Not Track signals, as no industry standard exists for doing so.

9. Children’s Privacy

Our platform is intended for adults, including youth pastors, ministry leaders, and church staff. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have collected information from a minor, please contact us at support@downloadyouthministry.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.